- Micha Rüegger
In a business transaction two things count: it is important to know, what you become and you must trust the company you work together. A possibility to ensure either, is a so-called Service Level Agreement (SLA).
A Service Level Agreement define the support degree, who a client expected from a supplier.
It defines the benchmark where this service is measured and the remedies or sanctions, if the fixed support degree is not achieved.
Sounds like an important agreement, right?
The fact is: Only a few managers and responsible persons in manufacturing companies understand the SLAs really or recognize the advantages, how an SLA for maintenance and repair tasks affects the company. Not only in times of crises. It is not uncommon, that companies pay for maintenance services, who don`t meet their business needs or are not available then, when needed. Here, an SLA makes the difference.
What is the advantage of an SLA?
SLAs are proactive tools, they improve the communication between you and your business partner. An SLA allows the involved parties, to plan better and use resources optimal. Your partner knows exactly, what you need and which results you expect. When questions arise, he is able to make decisions quickly. An SLA eliminates grey areas and draws a clear line of expectations and benefits for you and your business partners.
SLAs are reliable and cost-effective service packages
Only a few things in your life are sure. Most of us would agree, if we reduce the list of these supposedly “safe” things to two entries: Taxes and death. An SLA offers that certain level of security, that creates a calming situation for all concerned. What needs to be done is written down in cold print. Each party knows the expectations of others. An SLA guarantees you an immediate reaction time, fixed costs and agreed maintenance routines. The service level can be defined for each element of the contract.
SLA from the MySolutions Group – Here to help
Finally, an SLA fulfills the most important product goal: excellent products delivered in time and the exact requirements. If you are interest to speak with us about a Service Level Agreement in your company, contact us and learn more about our performance.
The SLAs from the MySolutions Group are adapted on your demands and give you assistance and security which you need. The agreements are tailor made on your budget and your support expectation and give you an entry to our full portfolio with service offers.